A2P SMS Consent Evidence

HappyShift/Sloane sends transactional scheduling SMS to existing caregivers on behalf of licensed home care agencies. This page provides public evidence for the campaign consent flow, operator acknowledgments, caregiver notification settings, and opt-out controls.

Campaign message flow: Recipients are existing caregivers employed or contracted by home-care agencies using HappyShift. During caregiver signup, hiring, onboarding, scheduling setup, or roster import, the agency collects the caregiver mobile number and records permission to receive recurring work-related scheduling SMS from HappyShift/Sloane on the agency's behalf. Agencies may import that consent from their scheduling/EHR platform or record it directly before enabling outreach in HappyShift. Messages include open shift offers, availability questions, confirmations, reminders, and scheduling updates. Message frequency varies based on scheduling needs. Message and data rates may apply. Caregivers can opt out at any time by replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, or OPTOUT, or by updating their notification settings in HappyShift. They can opt back in by replying START, UNSTOP, or RESUME, and can reply HELP or INFO for help. Operators can also turn off outreach for an individual caregiver from the caregiver profile. HappyShift does not use public lead forms, purchased lists, marketing lists, or patient-facing outreach.

Consent screenshots

Manual add-caregiver consent acknowledgment

HappyShift Add Caregiver SMS consent acknowledgment screenshot

Caregiver bulk import consent acknowledgment

HappyShift caregiver bulk import SMS consent acknowledgment screenshot

WellSky import consent acknowledgment

HappyShift WellSky import SMS consent acknowledgment screenshot

Caregiver notification settings and operator opt-out

HappyShift caregiver notification settings and operator outreach opt-out screenshot

Sample messages

HappyShift/Sloane for Sunrise Home Care: Open shift Tue 5/14, 8am-4pm in Chula Vista, CA. HHA cert required. Reply YES to accept or NO to pass. Reply STOP to opt out.

HappyShift/Sloane for Sunrise Home Care: Thanks Maria, you are confirmed for Tue 5/14, 8am-4pm. Your agency will send any address details. Reply STOP to opt out.

HappyShift/Sloane for Sunrise Home Care: Are you available for weekday morning shifts next week in the Eastlake area? Reply with days/times that work. Reply STOP to opt out.