SMS Consent & Messaging Terms

Effective: July 8, 2026

Overview

HappyShift is a workforce scheduling platform for licensed home care agencies. HappyShift/Sloane sends transactional scheduling SMS on behalf of those agencies to existing caregivers who have given their agency permission to receive work-related scheduling texts. This page explains how consent is recorded, what messages caregivers may receive, and how to opt out.

Who receives messages

HappyShift sends SMS messages only to existing caregivers (W-2 employees or 1099 contractors) employed or contracted by licensed home care agencies that use the HappyShift platform. We do not send messages to patients, clients, members of the general public, public lead lists, purchased lists, or marketing lists. No protected health information is ever included in any message.

How caregiver consent is recorded

During caregiver signup, hiring, onboarding, scheduling setup, or roster import, the agency collects the caregiver's mobile phone number and records permission to receive recurring work-related scheduling SMS from HappyShift/Sloane on the agency's behalf. Agencies may import that consent from their scheduling or EHR platform, or record it directly before enabling HappyShift outreach.

In HappyShift, operators confirm caregiver SMS permission when adding a caregiver or importing caregivers. Import flows and manual add-caregiver flows include an operator acknowledgment that the caregiver(s) being added or imported have given the agency permission to receive recurring scheduling texts from HappyShift/Sloane on the agency's behalf.

Caregivers also have access to notification settings in HappyShift. Operators can turn off outreach for an individual caregiver from the caregiver profile, and caregivers can opt out at any time by replying STOP or another supported opt-out keyword.

Verbal consent script

When consent is collected verbally during onboarding or a scheduling phone call, the agency coordinator uses the following script before any SMS messages are sent:

Coordinator script:

HappyShift helps our scheduling team contact caregivers about open shifts, shift coverage, schedule confirmations, and availability. With your permission, HappyShift may send you text messages at this phone number about work-related scheduling needs, including open shifts, shift reminders, availability check-ins, and responses to your replies. Message frequency varies based on scheduling needs. Message and data rates may apply. You can reply STOP at any time to opt out, and HELP for help. Your consent is not required as a condition of employment or assignment eligibility. Do you agree to receive these work-related SMS messages from HappyShift at this phone number?

If the caregiver agrees, the coordinator confirms:

Thank you. I have recorded your consent. You may reply STOP at any time to stop receiving text messages, or HELP for help.

If the caregiver declines, the coordinator marks that the caregiver does not consent to SMS outreach, and no text messages are sent through HappyShift.

Each opt-in is recorded with the caregiver's name, mobile phone number, consent status, and the consent source when provided by the agency or its imported source system. Only caregivers who have consented receive outbound SMS, and any caregiver who replies STOP or otherwise revokes consent is removed from SMS outreach.

What messages you will receive

Once opted in, caregivers receive transactional SMS messages related to shift scheduling. These include:

Example messages:

HappyShift/Sloane for Sunrise Home Care: Open shift Tue 5/14, 8am-4pm in Chula Vista, CA. HHA cert required. Reply YES to accept or NO to pass. Reply STOP to opt out.
HappyShift/Sloane for Sunrise Home Care: Thanks Maria, you are confirmed for Tue 5/14, 8am-4pm. Your agency will send any address details. Reply STOP to opt out.
HappyShift/Sloane for Sunrise Home Care: Are you available for weekday morning shifts next week in the Eastlake area? Reply with days/times that work. Reply STOP to opt out.

Message frequency

Message frequency varies and is driven entirely by scheduling events at your employer agency. On average, caregivers receive between 1 and 10 messages per week depending on how often shifts become available. HappyShift does not send marketing messages, promotional offers, or advertising of any kind.

Message & data rates

Message and data rates may apply based on your mobile carrier plan. HappyShift does not charge caregivers to receive messages.

How to opt out

You can opt out of all HappyShift SMS messages at any time by replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, or OPTOUT to any message you receive. After opting out, you will receive a single confirmation message and no further messages will be sent.

If you previously opted out, you can opt back in by replying START, UNSTOP, or RESUME.

How to get help

Reply HELP or INFO to any HappyShift message for assistance, or email support@happyshift.co. For questions about your employment or shift schedule, contact your home care agency directly.

Consent screenshots

HappyShift maintains public screenshots showing the operator consent acknowledgment and caregiver notification settings used for this SMS campaign at happyshift.co/a2p-evidence.

Privacy

HappyShift takes caregiver privacy seriously. We do not share mobile opt-in data, phone numbers, or consent information with third parties for marketing or promotional purposes. Phone numbers are used solely to deliver shift-related SMS messages on behalf of your employer agency. For complete details, see our Privacy Policy.

Contact

HappyShift is operated by Happy Shift LLC, a Wyoming limited liability company. Questions about these terms can be directed to owen@happyshift.co.