SMS Consent & Messaging Terms

Effective: April 15, 2026

Overview

HappyShift is a workforce scheduling platform for licensed home care agencies. When a caregiver cancels a scheduled shift, our AI agent Sloan sends SMS notifications to other eligible caregivers on the agency's roster to offer the open shift. This page explains how we collect consent, what messages you will receive, and how to opt out.

Who receives messages

HappyShift sends SMS messages only to caregivers (W-2 employees or 1099 contractors) employed by licensed home care agencies that use the HappyShift platform. We do not send messages to patients, clients, or members of the general public. No protected health information is ever included in any message.

How caregivers opt in

When a licensed home care agency hires a caregiver, the agency collects the caregiver's mobile phone number and obtains verbal or written consent to receive shift notifications as part of the caregiver's employment onboarding. The agency then adds the caregiver to HappyShift and attests that consent has been collected.

Before any shift offers are sent, HappyShift sends a single confirmation message to the caregiver:

Hi Maria, Sunrise Home Care added you to HappyShift for open shift notifications. Reply Y to confirm you'd like to receive shift offers, or STOP to opt out. Msg&data rates may apply.

The caregiver must reply Y before any further messages are sent. If the caregiver does not reply, no shift offers are sent. This double opt-in step ensures every recipient has explicitly confirmed they want to receive SMS notifications from HappyShift.

Verbal consent script

When consent is collected verbally during onboarding or a scheduling phone call, the agency coordinator uses the following script before any SMS messages are sent:

Coordinator script:

HappyShift helps our scheduling team contact caregivers about open shifts, shift coverage, schedule confirmations, and availability. With your permission, HappyShift may send you text messages at this phone number about work-related scheduling needs, including open shifts, shift reminders, availability check-ins, and responses to your replies. Message frequency varies based on scheduling needs. Message and data rates may apply. You can reply STOP at any time to opt out, and HELP for help. Your consent is not required as a condition of employment or assignment eligibility. Do you agree to receive these work-related SMS messages from HappyShift at this phone number?

If the caregiver agrees, the coordinator confirms:

Thank you. I have recorded your consent. You may reply STOP at any time to stop receiving text messages, or HELP for help.

If the caregiver declines, the coordinator marks that the caregiver does not consent to SMS outreach, and no text messages are sent through HappyShift.

Each verbal opt-in is recorded with the caregiver's name, mobile phone number, consent status, the date and time consent was collected, the source of consent (verbal onboarding or scheduling call), and the staff member who collected it. Only caregivers who have consented receive outbound SMS, and any caregiver who replies STOP or otherwise revokes consent is immediately removed from SMS outreach.

What messages you will receive

Once opted in, caregivers receive transactional SMS messages related to shift scheduling. These include:

Example open shift message:

Hi Maria, this is Sloan from Sunrise Home Care. An open shift is available Tue 4/21 8am-4pm in Chula Vista. Reply YES to accept, NO to pass, or STOP to opt out. Msg&data rates may apply.

Message frequency

Message frequency varies and is driven entirely by scheduling events at your employer agency. On average, caregivers receive between 1 and 10 messages per week depending on how often shifts become available. HappyShift does not send marketing messages, promotional offers, or advertising of any kind.

Message & data rates

Message and data rates may apply based on your mobile carrier plan. HappyShift does not charge caregivers to receive messages.

How to opt out

You can opt out of all HappyShift SMS messages at any time by replying STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any message you receive. After opting out, you will receive a single confirmation message and no further messages will be sent.

How to get help

Reply HELP to any HappyShift message for assistance, or email support@happyshift.co. For questions about your employment or shift schedule, contact your home care agency directly.

Privacy

HappyShift takes caregiver privacy seriously. We do not share mobile opt-in data, phone numbers, or consent information with third parties for marketing or promotional purposes. Phone numbers are used solely to deliver shift-related SMS messages on behalf of your employer agency. For complete details, see our Privacy Policy.

Contact

HappyShift is operated by Happy Shift LLC, a Wyoming limited liability company. Questions about these terms can be directed to owen@happyshift.co.